Privacy Policy

Berg-en-See Accommodation (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or contacting us.

1. Information We Collect
We may collect the following information when you use our website or contact us:

• Full name
• Email address
• Phone number
• Booking details
• Number of guests
• Check-in and check-out dates
• Messages or enquiries
• Any files or documents you send
• Technical data such as IP address, device type, and browser type

We only collect information needed to provide our service and respond to your enquiries.

2. How We Use Your Information
We use your information to:

• Manage bookings and enquiries
• Communicate with you about your stay
• Send confirmations and updates
• Improve our service
• Maintain security on the website
• Comply with South African legal requirements

We do not sell your information.

3. How We Store and Protect Your Information
Your information is stored securely and only accessed by authorised staff.
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

4. Sharing Your Information
We may share your information only when needed for:

• Payment processing
• Legal compliance
• Service providers who help us operate the website

Any third party that receives your information is required to keep it safe and use it only for the reason it was shared.

We do not share your information for marketing by other companies.

5. Cookies and Website Tracking
Our website may use cookies and basic tracking tools to:

• Improve website performance
• Remember your preferences
• Record general website statistics

You can disable cookies in your browser settings if you prefer.

6. Your Rights
You may:

• Request a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete your information (unless required for legal reasons)
• Ask how your information has been used

To request any of the above, please contact us using the details below.

7. Retention of Information
We keep your information only for as long as needed to:

• Manage bookings
• Provide support
• Meet legal or accounting requirements

After this period, your information is safely deleted.

8. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for the privacy practices of those sites.
We recommend reviewing their privacy policies when visiting them.

9. Children’s Information
Our website is not intended for users under 18 without the consent of a parent or guardian.
We do not knowingly collect information from children.

10. Contact Details
If you have questions about this Privacy Policy or want to request access to your information, please contact us:

Berg-en-See Accommodation
Email: enquiry@berg-en-see.co.za
Phone: 073 357 8661 / 082 667 6844
Address: 8 Belloy Street, Bloubergstrand, 7441

11. Changes to This Policy
We may update this Privacy Policy when needed.
The updated version will be posted on this page with a revised date.